Support

Lock Nest

Android 8.0 and later · Version 1.0.0

Contact

walletp85@gmail.com

This is a small independent app maintained by one person, so please allow a few days for a reply. Bug reports and feature requests are better raised on the public issue tracker, where they are visible and can be tracked.

Never send us a password, your master password, a security-question answer, your vault file, or a CSV export. We do not need them, we cannot use them, and email is not a safe place for them. If a support request seems to require one, it doesn't — tell us what happened instead.

Before you write in

Most questions we receive are covered below. The app stores everything only on your own device, which is what makes it private — and also what makes a few of these answers blunter than you might expect.

I forgot my master password

On the unlock screen, tap Forgot master password? Reset it and answer all five security questions. If they match, you set a new master password and all of your entries are preserved.

The app cannot show you your old master password. It never stored it — only a key derived from it — so there is nothing to look up. That is deliberate: a password manager that can recover your master password can also be compelled or breached into revealing it.

Wrong answers are deliberately rate-limited. After four failed attempts the waiting period grows: 30 seconds, then 2 minutes, 10 minutes, 30 minutes, and finally an hour between tries.

I forgot my master password AND my security answers

Then the data cannot be recovered — not by you, not by us, not by anyone. There is no copy on a server, no backdoor, and no reset link, because there is no server. If you have an encrypted backup file and remember its passphrase, use Restore from an encrypted backup on the unlock screen. Otherwise the vault is lost. We are sorry; this is the direct cost of the app holding nothing about you.

I can't add any more entries

The free version holds 20 entries. Once you reach 20, the Add entry button is disabled until you delete one, or until you buy more capacity. Editing and deleting existing entries keeps working normally, and nothing you have already saved is affected.

Everything other than the entry count is unlimited: custom fields per entry, searching, the password generator, biometric unlock, encrypted backups and CSV import and export are all fully available, and none of it is time-limited.

If you restore a backup or import a CSV containing more than your limit, the entries that fit are kept and the rest are discarded. The app tells you how many will be left out before you confirm, so check that screen if you are restoring a large backup.

How do the paid upgrades work?

They buy vault capacity, and nothing else:

PlanEntries
Free20
Plus100
Pro500
Ultimate1,000
UnlimitedNo limit

Each is a one-time purchase, not a subscription. Nothing renews, nothing expires, and you are never billed again for a plan you bought. Encryption, biometric unlock, backups, the generator and every other feature are identical on every plan, including free — nothing is held back or deliberately weakened to sell you an upgrade.

Google Play does not offer trade-ins for one-time purchases, so moving from Plus to Pro means buying Pro; the amount you paid for Plus is not credited. Prices are shown by Google Play in your own currency before you confirm.

I paid for an upgrade but the app still shows the old limit

Open Settings → Upgrade and tap Restore purchases. The app also checks with Google Play each time it starts.

A purchase is tied to the Google account that made it, so check you are signed in to Play with the same account. If Google Play is unreachable, the app keeps the plan it last confirmed, so being offline never costs you capacity you paid for. If you paid by cash or bank transfer, Google Play may take time to clear the payment; the plan updates once it does.

In every case your entries are untouched while this is sorted out. A plan limits only how many new entries you can add — it never hides, deletes or locks what you already saved.

I'm moving to a new phone

Android's cloud backup is switched off for this app on purpose, so your vault does not transfer automatically. Move it yourself:

Biometric unlock does not transfer — it is tied to the hardware key store of the original device. Turn it back on in Settings after restoring.

I uninstalled the app and lost everything

Uninstalling deletes the encrypted vault along with the app, and nothing else holds a copy. If you have an encrypted backup, restore it as above. If not, the data is gone. Take a backup before uninstalling, changing phones, or resetting a device.

Biometric unlock suddenly stopped working

This is expected after certain changes and is a security feature, not a fault. Android permanently invalidates the app's biometric key when you add or remove a fingerprint or face, or change your device's screen lock. The app detects this, turns biometric login off, and asks for your master password instead. Unlock with the master password, then re-enable it in Settings → Security → Biometric login.

Screenshots come out black, or screen recording shows nothing

That is intentional. Block screenshots / screen recording is on by default so your passwords cannot be captured by other software or appear in the app-switcher preview. You can turn it off in Settings → Security if you need to capture the screen.

Importing from another password manager

Use Menu → Import / Export → Import CSV. The importer expects a semicolon-delimited CSV whose first row is the column names:

Title;Category;Username;Password;Website;Comments

If your other manager exports comma-delimited CSV, open it in a spreadsheet and re-save it with semicolons.

Is the CSV export safe to keep?

No. CSV export is plain text — that is what makes it readable by other programs. Anyone who gets the file can read every password in it. Use it only to move between managers, and delete it as soon as you are done. For keeping a copy, use the encrypted backup instead.

The app locks itself too quickly, or not quickly enough

Settings → Security → Auto-lock timeout: 30 seconds, 1, 2, 5 (default), 10 or 30 minutes, or Never. The vault also locks when you leave the app for longer than that period.

Leaving the app with the back button locks it immediately, whatever the timeout is set to. From the entry list, press back once — you will see “Press back again to lock and exit” — then back again to leave. Reopening asks for your master password or biometrics.

I copied a password and it disappeared from the clipboard

Copied passwords are cleared automatically after 30 seconds by default, so they don't sit in the clipboard for other apps to read. Adjust the delay with the Clipboard auto-clear slider in Settings → Security.

What makes a password acceptable as a master password?

At least 10 characters and at least three different kinds of character (lower case, upper case, digits, symbols). There is no maximum length — a long passphrase is a good choice. The strength meter is guidance only.

Does it sync between my devices?

No, and it never will. Nothing you store is ever transmitted — the only network access in the app is Google Play's purchase system. Moving data between devices is done with the encrypted backup file, by you.

Is there an iPhone version?

No. This is an Android app only.

Reporting a bug

Please open an issue on GitHub and include:

IncludeDo not include
Android version and phone model
App version (Settings, bottom of the screen)
What you did, what you expected, what happened
The exact wording of any error message
Passwords or your master password
Security-question answers
Your vault file or a CSV export
Screenshots that show real credentials

Reporting a security issue

If you believe you have found a vulnerability, please email walletp85@gmail.com rather than opening a public issue, and give us a reasonable opportunity to fix it before disclosing it publicly. Include enough detail to reproduce the problem. The app's threat model and its known limitations are documented in the project README — please check there first, since some behaviour that looks like a weakness is a documented trade-off.